The most important part of any client visit is the consultation. In this video, Sam Villa Education Director Andrew Carruthers shows you how to conduct a successful client consultation by turning your consultation into an exercise in exploration. By refining the dialogue between yourself and your client, you can make the most of the experience for your client while staying in control of the exchange. Here’s what to do, what not to do and why.
PRO TIP
Remove the phrase “just the usual” from your conversation When clients use loaded or ambiguous words to describe a cut or color, use visuals to make sure that you’re both in specific agreement.
PRO TIP
Remove the phrase “just the usual” from your conversation When clients use loaded or ambiguous words to describe a cut or color, use visuals to make sure that you’re both in specific agreement.
